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Saturday, June 15, 2013
Tuesday, March 5, 2013
Phone Conference Call - How to Do It
Phone Conference Call or Three Way Calling feature comes built in with many existing calling plans. But until walked through once, you may not know how to use it. Here is how it works.
Almost all telephone calling plans today equip your phone with conference feature. Such feature is more commonly described as "Three-Way" calling. It literally means you can have conversation with two other people on a single phone call.
Make a Call
First, you make a call to someone.
Put the First Caller on Hold
Second, you either press "Flash" button on your phone or quickly tap the switch hook of your phone.
Make the Second Call
As soon as you hear a new dial tone, you dial another number. It's okay to dial while the first person is also on the line.
Connect the First Person
You're almost done here. Now all you have to do is to invite back the first caller by either quickly tapping the switch hook or pressing the flash button if your phone comes equipped.
Practice a Few Times
Most modern phones with cords come with a flash button. Many cordless phones do not come equipped and this can get tricky. In this case, instead of tapping the switch hook, you must turn the "Talk" button off then on very quickly. This will take you a few times before you might get used to it.
Don't Forget
In addition, always notify the first caller that you'd be putting the person on hold. While they're on hold, the call would be silent, and remind not to hang up the phone.
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Monday, February 25, 2013
Small Telephone Systems Verses Multi-line Business Phones
Choosing the right telephone system from start is always the best path, but not always the most economical. Before you head down to your local electronic store and pick up the cheapest multi-line business phone you can find, here are few pointers you should keep in mind.
Many multi-line business phones have a pretty decent feature set such as voicemail, caller ID, call waiting ID, 3 way calling and intercom (in multi phone setups). These phones integrate the Key System Unit (or KSU) into the phone itself, which means each individual telephone functions as its own "mini phone system." The term KSU, (Key System Unit, Key Signaling Unit or Key Service Unit) dates back to the early day's phone systems, it's basically "the Brain" of the phone system. All call processing data and telephone line interfacing is carried out by the KSU. For many small offices with less than 4 phones (extensions) and 4 telephone lines, these multi-line phones are adequate and economical. However, as a business grows, the many disadvantages of these phones begin to show their merits.
By comparison, multi-line business phones are sold with the marketing term, "KSU-less design," which translates (in buyers minds) to lower overall costs. Small telephone systems on the other hand include a separate KSU unit or "Brain" in addition to each telephone. A major disadvantage comes to play when you are interfacing your phones with the telephone company lines. The KSU acts as the "line interface," for a phone system, all major system connections terminate at the KSU. Now with each multi-line phone acting as its own "mini phone system," each phone now needs direct connections to each telephone line.
A single telephone line consists of 1 pair of wires. Almost all multi-line phones support up to 4 lines, meaning each multi-line phone needs up to 4 pairs of wires or the equivalent of a standard Cat5e cable. As you begin to add more KSU-less phones to your office you must factor in the cost to install another drop of cat5e (or cat5) cable. You must also account for the additional termination blocks in your telephone closet where all these phones must be "Bridged" (or shared) to the 4 phone lines. As you can imagine, for installations with more than say 4 or 5 phones the wiring aspect can get pretty complex. Anything over 6 or 7 phones will be a wiring mess, if done unprofessionally, which adds to the cost of these low budget systems. However, this bridged connection is how multi-line phones "intercom" one another. By sending a signal over each bridged line, each extension can communicate without actually tying up any of the 4 phone lines. As long as every multi-line phone is connected to all 4 lines (or matching number of lines if less than 4), each phone can intercom each other internally while keeping the phone lines free for external calls.
Small Telephones Systems on the other hand, which come equipped with a separate, dedicated KSU unit, are at a distinct advantage in both areas. Having a single KSU unit means a single interface point for the telephone line connections. Many small telephone systems need only a single pair of wire to connect each extension telephone. What this means is if you are deploying a number of phones in one particular area, you can save dramatically on cabling costs by having your contractor "split" the single Cat5e cable into, at most, 4 single telephone jacks! - This becomes very cost effective as you deploy additional phones. (However, many pros will only split single Cat5 cable once for 2 telephone jacks leaving the remaining wires as spare pairs). Cable management becomes much easier (and neater) as you need not worry about bridging 10 phones to 4 telephone lines. One single pair of wires (to connect to a telephone) of the 3 or 4 pairs in a standard telephone cable is enough for as many lines as the small telephone system can handle since the actual line connections are at the dedicated KSU unit and not at the individual telephone.
Another plus for the small telephone system is the ease of transitioning to a larger phone system. The wiring scheme for the most part will remain the same albeit installing more cable drops to new areas. Not so much the same for the multi-line business phones. Depending on how each phone was "bridged" to interface to those 4 telephone lines, this entire wiring scheme may need to be undone as most small (and large) telephone systems require individual (not bridged or shared) connections to the KSU.
Programming wise there is one disadvantage when comparing small business telephone systems to multi-line business phones, which can be viewed as multiple disadvantages. Since each individual telephone functions as its own KSU it also functions as its own Voicemail unit (if equipped). Which means if you want to enable an Auto Attendant feature (where your callers are greeted by a company recording instructing them to press 1 for Joe Boss, 2 for Sales Manager etc...) you will have to record this greeting for as many times as you have voicemail enabled phones (up to 4). Here's why, with most multi-line business phones, the voicemail feature includes a personal voicemail box for the extension and an optional auto attendant feature. The auto attendant feature can only handle one call at a time; ergo if you want the system to answer up to 4 incoming calls simultaneously you need at least 4 auto attendant enabled phones. So technically speaking you must record the same auto attendant greeting 4 times, 1 on each phone. You must also enable the system mailbox for each of the 4 phones to accept general messages. You now have 4 different phones/voicemail boxes in your office where you must check for general messages. This is known as a general mailbox, which is a default destination for callers who do not press a menu option or dial an extension. This scenario is not efficient for larger setups but may work for smaller ones.
With a small business telephone system, there is just one central voicemail unit which can handle multiple calls at once. Storage times are much greater and there is just one mailbox for general messages. You can also take advantage of advanced features (if equipped) such as voicemail to email (where the system sends the voicemail in a standard wav format to your email address), which in this fast paced world can be a BIG time saver and added convenience.
One last point on this topic to cover quickly; with the advent of the Voice over Internet Protocol (VoIP) continually proving its cost effective existence, many businesses find themselves wanting to take advantage of these savings. Many small business telephone systems on the market today are equipped to handle VoIP telephone lines through either a simple hardware or software upgrade. An upgrade may include adding an Ethernet (or media) port to the system or if already equipped, simply enabling this port through software activation. Simply plugging this unit into your company LAN and perhaps minor firewall configuration you can now start saving on land line costs by calling out over less expensive VoIP lines.
Multi-line business telephone can benefit as well but through a 3rd party VoIP gateway. This gateway converts a VoIP line (sometimes called a "Trunk") to a standard telephone port. You will need as many gateways as you want lines, (or opt for a multi-port unit). However you may have to plan on spending some time configuring and adjusting the settings of the unit to obtain the proper volume levels while minimizing echo and other artifacts that may be induced when converting the signal from a standard Analog telephone line to SIP or other VoIP protocol. Many high end units come with built in (hardware or software) echo cancellers and noise suppressors which minimize these adjustments (and work very well) but increase the cost of the gateway dramatically.
To conclude, although it may seem like great savings early in your start up phase, for needs of 4 or less external lines and extension phones, the multi-line business phone can actually prove to be a cost effective solution. In my humble opinion these multi-line phones are better suited for a home office (or SOHO) situation. If you have big plans to expand exponentially (and don't we all!) I recommend you at least consider a small business telephone system. Although a bit more initial investment is required, the benefits far out way the cost disadvantage if not cancel it out completely.
Copyright © 2009 Damian Parkins for PBX Interactive, LLC. All Rights Reserved.
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If you're looking for a great small telephone system to start out with that's not too advanced and bloated with "bells and whistles," I recommend the XBlue Networks X16 small office telephone system. This system is priced right smack in the middle of a decent multi-line business phone setup and an advanced small business telephone system. XBlue Networks hit the nail on the head with this model by stripping off only the advanced telephone features most small business may not have a need for, or are rarely used; allowing the X16 small office phone system to fill a niche in the market left primarily untouched. This compact, stylish phone system offers some nice designer phones to choose from (for those wishing to be unique) and a great feature set.
If you're local to the New York City metro area, PBX Interactive, LLC currently has a great promotion going on for these small telephone systems. Feel free to give us a call at 718-272-0206 or just click the following link to take advantage this nice starter telephone system: http://www.pbxinteractive.net/promo/x16
About the author:
Damian Parkins is the Operating Manager / Sr. Telecom Specialist here at PBX Interactive, LLC. He has over 12 years engineering experience in the Telecom industry, with many different system types and telephony platforms under his belt. He has designed many custom telephony solutions for our clients and has interfaced with many leading vendors in the industry. Damian is constantly undergoing training in the latest advancements in Telecom Technology and is one of our main content providers here at http://www.pbxinteractive.net/
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Sunday, February 17, 2013
The Invention of the Telephone
The telephone is a wonderful invention. Since it was first introduced into the marketplace it has made a world of difference in many people's lives. The fact that the telephone can be used in an emergency situation is probably the most beneficial of all. The telephone has saved many lives over the years, and without a telephone it would be impossible for anyone to call the police, fire department or ambulance.
Since it was first invented, the telephone has gone through many of changes. The first telephone lines were run on towers that made a city or suburb look very unattractive. These days all of the cables are run underground. The first telephone was a very large rotary type device. Nowadays you can find telephones as small as the palm of your hand or even smaller - enter the cell phone.
It is Convenient
The first thing that people realized about the telephone is that it was a very easy means of communication. There was no longer the need to get on your horse with a letter and gallop down to the next street or state for that matter. You could simply pick up the receiver and dial a number to speak to the person on the other end. In the earlier days of the telephone, however, it was seen as a luxury. This meant that it was only installed in houses of people who could afford it, or who had extra money.
Today, the telephone is affordable to almost everyone, it is the lifeblood to our economy. Everyone knows that you cannot run a successful business without a telephone. This device is no longer a luxury, it is a means to an end, it is a way to make you more money and keep our economy thriving. It has also allowed us to create a new form of business - namely the Internet i.e. e-Commerce.
Telephone Equipment
The telephone has many different types of gadgets, features and accessories that go with it these days. If you are looking for even more convenience and uses for the telephone you will need to take a look at a few of these:
Caller Identity: Know who is calling with a new caller line identity device. It is a tool that you will hook up to your existing telephone or it is added by your telephone provider. The device is made up of a simple LCD digital screen that displays the number of the person calling you. This way, if you do not know the number, you do not need to answer.
Conference Speaker Phone: This is especially helpful in any business, whether it is small or large. If you find that you will be on calls where you need more than one person on the telephone, the speaker phone is for you.
Different Types of Telephones
You will find that there are many different types of telephones out on the market today. This includes both analog and digital models for the home line device, business phones, satellite phones and the cell phone. You will also find that the home line telephone comes in many wireless connections too, for security, ease, mobility, etc. Alexander Graham Bell never would have guessed that his invention would get this famous.
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The author Ron Legarski is a business consultant for professional agencies who provide Telephone Services.
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Wednesday, February 6, 2013
Voice T1 Phone Service for Small Businesses
Voice T1 is a form of telephone line service that allows multiple users, phones, and computer modems to have access simultaneously. Up to 24 lines can be accessed at one time.
Voice T1 is different than a typical home phone line because it has more than one channel, at a higher speed, and with greater bandwidth. T1 lines, like basic phone lines, can be used to connect both telephone jacks and computer modems.
T1 lines increase the amount of multimedia information that can be transmitted over the line. This is helpful in a small business situation where 5 to 30 users require access to phone and Internet service.
A standard phone line cannot handle high amounts of voice and data traffic. T1 lines can handle 60 times the amount of data as basic home phone lines.
There are various types of Voice T1 lines and services. They are briefly described below:
-Integrated T1-5 to 30 users (Internet and phone access)
-Partial T1- up to 20 users (partial use of 24 channels via Internet and phone access)
-Multiple T1- 50%2B users (allows for high traffic data exchange plus point to point access)
-T1 with DSL- 10 to 50 users (Internet and phone access plus point to point access)
Pricing and Voice T1
Business owners should research several phone and Internet Service Providers (ISPs) before purchasing a service package. Growing businesses should budget for additional features since they will most likely need to upgrade for more bandwidth, higher storage capacity, and more channels.
Purchasing multiple T1 lines is a logical next step in business growth. Larger business may want to upgrade to T3 internet service. T3 service is exceptionally efficient for medium to large-sized businesses and is more cost-effective than multiple T1 lines.
Voice T1 lines can save you money over the traditional POTS lines to the fact that they offer 24 channels. This will depend on the monthly loop charge. The closer you are to the central office of the phone carrier, the cheaper your loop cost will be.
Businesses rent the lines as well as paying monthly rates for their ISPs. An option for businesses with varying amounts of data is the partial T1 line. This line offers only a partial number of available channels (less than 24) but it can be rented at a discounted rate.
Integrated T1 service can be affordable if businesses can find companies that they frequently use working in tandem. Multiple T1 service offers multiple lines as well as the capacity to stream video for video conferencing. This is an excellent option for large businesses not yet ready to commit to T3 service.
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Article written by Van Theodorou, he will give you a free Voice T1 consultation and help you find the lowest rates with reputable carriers and offer free help to slash your business long distance costs.
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Sunday, February 3, 2013
How to Get Satellite TV for Free Instantly
Get satellite TV for free instantly is a dream come true for many satellite TV fans. The whole idea of having to make monthly payments to the satellite TV service providers has been so entrenched in the minds of satellite TV users that it takes a bit of adjustment to having free access to satellite TV. This article will tell you more about how to get satellite TV for free from home.
What does it take to watch satellite TV for free?
I am not going to talk about setting up a satellite dish TV system. Yes, you can set up a satellite dish system to get free channels from satellite TV stations. But it will take more than just a few hundred words to explain the entire set-up. What I will be sharing is using a simple PC satellite TV software or PCTV cards to get satellite TV for free. And the TV you watch will be from your PC and not your TV set though you can still wire the satellite TV to a TV set.
PC satellite TV software is a new discovery as a result of years of research findings and development. Software developers realized that one can actually make use of internet bandwidth to transmit and receive free to air satellite TV signals from worldwide satellite TV stations. These programs are entirely free and so anyone at home with an internet connection to their PC can get satellite TV for free instantly. The software experts then came up with an application which allows us to watch satellite TV on PC for free. Well, even though the software is not free, the developers have decided to make it readily available at affordable prices so that more people get to enjoy free satellite TV. It also means greater profits to them. These software can be downloaded online.
Another method to get satellite TV for free is to make use of PCTV cards. These cards are hardware that configures our computer to receive satellite TV feeds. You can find both external and internal PCTV cards. Application is similar to other PC peripherals and they can be connected externally through a USB port. If you do not have a spare USB port, you can always buy an adapter off the rack from computer stores.
The computer system requirements for both are generally the same, but I would advise that you check with the PC hardware salesperson if the PCTV card is compatible with the TV. Other than that, here is a list of standard requirements:
1. Pentium III CPU
The minimum requirement is a Pentium III CPU. Anything higher than that would be even better.
2. Operating System
The software and card works well with almost all Windows OS versions such as Win 98, 2000, ME or XP. Even Mac users do not have a problem.
3. Other Peripherals
Peripherals like USB port, sound card, graphics card and CD ROM drive are essential. Other non-essentials like a speaker system or a larger monitor can enhance your viewing experience greatly.
These are the ways to get satellite TV for free. The main differences between the two are the pricing and installation method. TV viewers tend to prefer using PC satellite TV software because of the convenience of download, its ease of setup and cheaper pricing. If you want to display the channels on your TV, just purchase and fix a video card with S-video output on your computer and connect it to the TV.
Find out more at my blog about where you can download this special satellite TV software for a reasonable price.
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Tuesday, January 29, 2013
Political Campaign Strategies - Get Out! Vote For Elections
Political campaign strategies to get out the vote on Election Day can be varied and there is no single all encompassing solution. If there was, every candidate would be doing the same thing at the same time. Moreover, political consultants will all say they have the corner on the strategy market, and will ask to be paid handsomely for their advice.
However, even with all the high priced advice and years of experience out there, 50% of the candidates still lose. What do the 50% of candidates who win have that the losers don't?
Basically, it doesn't take more than common sense to figure it out:
1) Winning candidates concentrate their time and money on the electorate who is most likely to vote. In other words, they find out ahead of time who the "prime voters" are -- the people who have voted in the past two elections. This information in usually obtainable at the election board office.
2) Winning candidates target particular messages to particular groups. Designing a message and sending it to a special group -- say, senior citizens -- goes a long way in making a connection with that voter sub-set. Moreover, relating to voters' needs and wants is more important than philosophy. For example, what you think about local taxes, garbage collection, and fixing potholes, will probably have more of an impact than discussing a Trillion debt.
3) Winning candidates know that what they don't say is much more important than what they do say. As Calvin Coolidge said, "I never got in trouble for anything I never said." Winning candidates know they don't need to have an answer for everything -- they just need to demonstrate they have the temperament and good judgement to confront the unknown issues that will crop up after the election. Best strategy is to be cool and not overreact -- to anything.
Winning tactics are dependent on what you can afford. Well crafted television ads can spell the difference between success and failure. But television ads can be expensive and only a few people who see them will actually vote. Direct mail on the other hand can be targeted, yet expensive as well. One inexpensive way to target voters is to have a Town Hall Teleconference that would enable you to speak to thousands of prime voters at the same time over the phone. You can even have them ask questions. Amazingly, the technology also allows you to take instant surveys and polls which you can use later to know how individual voters actually feel about a variety of issues. In other words, you can get a report immediately after the conference and see who voted yes or no on each question or issue. Best of all, you don't need any election campaign software to have a teleconference -- the "in the cloud" service is available without any hardware or software. You just need an Internet connection and a phone line.
Another tactic which is the subject of heated debates in campaign circles involves the use of robo calls -- automated pre-recorded calls that can deliver a message to voters. Some studies show that it has no effect one way or the other. Others swear by it as the ideal, and least expensive way, to respond to last minute attacks.
In summary, campaign strategies are used to manage the candidate's time and resources most effectively. The best strategy is sometimes the easiest and most common sense approach in winning the voters' hearts and minds. The operative word is "voters" -- don't spend you time and money on people who don't vote.
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Friday, January 25, 2013
Effect of Technology on Our Lives
Technology is an improved route to an unimproved target. Technology is associated with innovation. It involves the transformation of ideas into something useful. Innovation is just not limited to creative people and organizations, but also involves the availability of technological and scientific talent. Technology and innovation are synergistic. Technology has definitely changed our lives and for the better.
Looking back in time, we realize how much our lives have changed due to the fruits of technology. It has provided us with freedom and less consumption of time and resources. Pointing out a particular technology for the drastic changes in one's life is simply not possible. A nation's economic growth can be measured according to the level of technology. This is because a number of factors are responsible for affecting an individual's life style. The most important factor for deciding the working of a particular technology is the presence of competition. One kind of technology seems beneficial only until a technological advancement does not occur.
The most effective piece of technology is the mobile phone, and now a days being equivalent to a civilization. Due to technological changes, the dependency upon technology has increased many folds. Some advancement occurs at such a pace that they become self-defeating. The ability to convert carbon dioxide into fuel energy is a breakthrough process and once well established in would change our dependency on nonrenewable and limited sources.
With time, the use of internet is rising rapidly. The World Wide Web literally connects over 700 million people round the globe. The state-of-the-art technology has improved our means of communication as well as our educational standards. Due to the innovations in technology, an individual can gain knowledge about any topic at any place and at any point of time in his/her life. It has allowed the ease of availability of education. It has also improvised upon ways to fulfill our needs and to meet our expectations. Innovations in today's tech-world can help us to solve urgent problems.
The revolution in technology has given rise to chat rooms, discussion rooms, personalized web pages and online databases. The IT sector has completely changed the outlook of human communication with e-mails, video conferencing and instant messaging. With the advent of technology, people are building bridges to decrease the distances in their mind. One basic drawback that has taken place is that people are becoming lethargic due to high trends in technology. It is shortening our ability to pay attention. Robotics, automation and computerization are on the go for changing our lives. Implementation of robotics will give higher efficiency and cheaper labor, thereby increasing unemployment rate.
Now the other side of technology is not so green. It is because of improvised technology only that we have seen nuclear and atomic wars. This has also leaded to increase in pollution as well as corruption. Hence, one must know how to balance between manpower and automation. In the world of automation, cars have created freedom as well as concrete jungle. Technology is affecting our near future so it becomes our responsibility to streamline it in the right direction.
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The Author is an expert Tech adviser who worked for several multinational corporates. Technology News - slimmest phone
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Sunday, January 20, 2013
Face-to-Face Communication - Old Fashioned? Not!
It's unbelievable how dependent we've become as a society on electronic communication devices! E-mail, text messaging, PDA's, cell phones, video conferencing, blackberries, blueberries, rasberries, and more...have taken the place of good old fashioned, face-to-face communication leading to many interpersonal difficulties and miscommunications in today's workplace.
You may be thinking...Why improve my interpersonal skills when most businesses do 99% of communication by telephone, teleconferencing, videoconferencing, e-mail, and on rare occasions, snail mail. A popular way of thinking today...but, is it really the correct way? "Face-to-face communication remains the most powerful human interaction," says Kathleen Begley, Ed.D., author of Face-to-Face Communication, Making Human Connections in a Technology-Driven World. "As wonderful as electronic devices are, they can never fully replace the intimacy and immediacy of people conversing in the same room and it has worked for millions of years."
In business, we talk about "B2B" (business to business) and "B2C" (business to consumer) methods. I try to buck the trend (in a positive way!) to stress the importance of face-to-face communication. You'll hear me talk a lot about the "P2P" (people-to-people) connections and how important it is to get beyond technology and talk face-to-face with friends, family, colleagues, customers, vendors, and the like. You may think that's a bit old-fashioned, but in my opinion, there is no substitution for the human, up-close and personal contact. Don't get me wrong, there is a place for the terrific technology tools we have today and I use it regularly, but it's not always my first or best choice.
Several decades ago, John Naisbitt, in his mega 1960's best-seller, Megatrends: Ten New Directions Transforming Our Lives, brought a new concept to the forefront called "high tech, high touch." His idea was that "as human beings became capable of anonymous electronic communication, they would concurrently need more close-up personal interaction." Seems to me that he was right on target!
We live in a society when flocking to the local coffee shop or diner for coffee chats with business associates or friends is a testimony to our need for human togetherness, especially when most coffee lovers can make a latte or cappuccino right in their homes. Think about the fortunes coffee establishments are making on our need for face-to-face communication! The people-to-people connections...
We hear of the many children (and adults) who spend countless hours alone playing video games. However, The Game Manufacturing Association reported in 2003 that family board game sales (like Monopoly and Scrabble) are booming and growing at 20% per year. Cranium has recently come out with a whole new line of board games for our "little people" (ages 3+). The people-to-people connections start at an early age - if you haven't heard it, ask me to tell you my "Papa Zitto" story!
Even when disaster strikes and the news media bring these events into our homes and workplaces via TV, radio and the Internet, we seek out opportunities to share grief. I personally waited in line for almost three hours with hundreds of others to visit Ground Zero in New York when it opened to the public in December 2001. Many people also left makeshift shrines nearby to honor the victims of that tragedy. The people-to-people connections...
We lead hectic, multi-tasking lives both at home and in the workplace these days and we find the need for balance even more critical than in days gone by. We understand that technology can be impersonal, but it's quick! We know we need to make time for more people-to-people connections but, the reality of the hectic pace doesn't leave us much time for this more intimate form of communication. You may be thinking, isn't it much faster to make a quick phone call, send a brief e-mail, or hook up via video-conferencing to have a meeting of the minds? Yes and no. It's a communications paradox...faster is not always better.
So the better question may be, how can we make the best of both worlds - technology and face-to-face, people-to-people connections?
Just as fashions are redesigned and come back with a variation on a style from days-gone- by, I believe it is time for redesigning and revitalizing face-to-face (P2P) communication skills.
We need to get the balance right! People-to-people (P2P) communication skills remain one of the primary success factors in business, even in this age of technology. There are many situations - often those involving conflict, hurt feelings, high priority, or a large sum of money - that demand business people take the time and trouble to get in the same room to share information. Video-conferencing has become a good simulation and cost-effective method when individuals are in remote locations, but there is still no substitute for good, old-fashioned, face-to-face communication.
Don't take my word for it...Let's take a look at what some of the experts are saying.
Tom Peters, internationally known business guru, says without reservation that you should constantly attend to your face-to-face communication. Not to do so, will lead to career disaster. "We believe in high tech, high touch," Peters writes. "No question, technology is the Great Enabler. But, paradoxically, now the human bit is more, not less, important than ever before."
Sheila Hodge, author of Global Smarts: The Art of Communicating and Deal Making Anywhere in the World, says "The modern office is full of gadgets - computers and the Internet, uplinks and downlinks, videoconferencing, and online databases. Many people think they should let the fancy technology handle the messy task of interfacing with people."
Jo-Ellan Dimitrius, in her book Reading People, talks about how young, technically oriented employees tend to communicate mostly in computer chat rooms. "If you want to become a better communicator, you must make a conscious effort to engage other people (in person)," she writes. "Even the most entrenched Internet junkie can learn the true meaning of 'chat' if the desire is there, but you have to get off the couch and make it happen."
Gary McClain and Deborah Romaine in their book, The Everything Managing People Book, put it this way..."Consistent, daily face-to-face communication promotes more than just good feelings; it also promotes effective and collaborative teamwork."
"One of the most critical areas of communication to get right in business is the one-on-one situations - especially offering advice, constructive feedback, and annual performance appraisals," says Chris Roebuck in Effective Communication.
One of my favorite quotes stated very simply by Margaret Wheatley, Turning to One Another: Simple Conversations to Restore Hope for the Future, says "I can believe we can change the world if we start talking to one another again."
Sounds like we're on to something here...So, what can you do? Start out by taking an honest look at your communication methods and your attitude about technology vs. (P2P) face-to-face interaction. Are you e-mailing more and meeting less for financial reasons? Are you avoiding human contact mostly because of a lack of interpersonal skills? If the latter is true, you need to take action before it's too late.
The next time you are tempted to send an e-mail, text message or make a phone call for other than routine purposes, stop! Get back to basics. Go out of your comfort zone and, instead, send the e-mail, text message or make the call to set up a face-to-face, in person meeting with the person behind the technology! Why? Because it works!
Make the people-to-people connections... You and your business will be glad you did!
A Positive Workplace Means Business! TM
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Mary Jane (MJ) Paris, Founder and President of Positive Impact Consulting Services, LLC in Shelton, CT, brings a broad base of experience to her practice gained from more than 25 years in people management, sales, retail banking, training, recruiting, coaching, project management, event planning and community leadership.
With a focus on "The Positive Workplace," MJ and Positive Impact specialize in leadership and professional development programs, speaking engagements, and small business coaching that bring "Positive Energy" to your workplace. Engage employees, maximize productivity, improve customer service and business results...
mj@posimpact.net
203-929-6702
http://www.posimpact.net
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Wednesday, January 16, 2013
5 Benefits of A Call Center to Your Business
Your business is growing and so does your base clientèle. Customers no longer originate from your neighborhood nor in one city only but now spread
across state borders and countries. Your staff experiences heavy influx of telephone calls. The company's phones lines gradually get congested. Customer
transactions suffer because they could not reach your office. As the manager, you know you must implement solutions fast or your business will suffer.
Under these conditions, it's time you switch to call center services.
A call center, equipped with the right call center software, offers the following essential benefits:
1.)ENHANCE CUSTOMER RELATION
Because callers can immediately connect to your office, they can transact business with no more waiting time. It eliminates wasted calls. It gives your
customers quick access to the information they want and thus results in improve relationship with them. And too often, because clients can reach your office
immediately, it enhances their perception of your company. You getter more customers, more deals, more revenues.
2.)IMPROVE EFFICIENCY
A call center allows staff to deal with more customers at any a given time.
Richard Burgess, CEO of a large pharmaceutical company can attest to this. " The rapid growth of our company entails more doctors calling for prescription
drugs and customers asking for product description. Our staff cannot handle this increasing volume of callers. A call center services solved our dilemna.
Now, our personnel can take the growing calls and dispense the necessary services in less time, making customers happy. This translates to greater overall
efficiency."
3.)MINIMIZE EXPENSES
With call center that has the right call center software, the same number of staff will be able to handle more calls. Sarah Danitz, an insurance company
manager, has this to say, " We would have incurred large overhead expenses if we hire additional personnel to handle incoming calls. Instead, we turned to
call center. It satisfactorily meets our demand. And we were able to save money in the long run."
As you can see, you need not hire additional personnel or install extra phone lines to meet caller volumes.
4.)DISPLAY STATISTICS
In an ordinary helpdesk, your office can not track the number of calls you receive each day, how many of these calls were positively resolved, how many
callers turn away,etc. A call center makes these statistics available so you will know measures to take in order to improve your business.
"We didn't take any interests on our calls in the past, " says Michigan-based farm tools company owner Chris Laverdale. " But with a call center giving us
these data, we see some patterns and seek ways for improvement. These call center statistics are really helpful."
5.)BETTER OFFICE COMMUNICATION HANDLING
A call center, aside from handling live calls, can also process emails. In addition, it can handle fax, web-based queries, web-cam conferencing, Instant
Messaging, and other means of communication for the company.
" Our struggling staff could hardly deal with the number of calls we receive, and we hardly have time for incoming emails. A number of deals were lost
because we neglect emails. But now, we know better. Our call center which has an excellent call center software, processes our calls and emails. Now, we
receive favorable business transactions out of these emails."
These are just some of the many benefits your company can enjoy from a call center.
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Janine Fritzgerald is a call center administrator now for 5 years. She began as a call center agent and then worked her way up to the company's corporate hierarchy. She knows about call center software. She is a Psychology graduate with Business Administration as secondary course. She lectures on call center management. She is also prolific writer. Her first book, “The Real Deal on Call Centers” is a sell out. Janine lives in Connecticut with her husband and two kids.
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Thursday, January 3, 2013
2 Ways Of Connecting To The Internet With The Samsung Galaxy Tab
If you have seen the Samsung Galaxy Tab, your initial reaction must be awe. You must be entranced with the sleek, slim, compact, and lightweight design. However, one of your concerns may be ways of connecting to the internet with this tablet. There are actually two ways to connect to the internet with the Tab. Here, you will find out more about the two ways to do so.
3G Internet Access
With 3G internet access, you can connect to the internet wherever you are. Depending if you have 3G coverage in your area, you can enjoy 5.76 mbps or uploads and 7.2 mbps of downloads. This simply means that you can enjoy more with broadband internet.
With this much internet speed, there are so many things that you can do on the go. Checking your emails will be easy to do. Web browsing will be possible wherever you go. You can make use of instant messaging services from wherever. Video conferencing will be easy. Video streaming will be seamless. Uploading your multimedia on your favorite social network will be instant. Lastly, downloading anything from the internet will be lightning fast. Internet access on the go with the Samsung Galaxy Tab will be sheer pleasure.
Wi-Fi Internet Access
There will be instances when you do not have 3G coverage in an area, or you might want to connect to the internet in another way. In these cases, there is another way to connect with this compact tablet. You can make use of a wireless network through the tablet's Wi-Fi capabilities.
Setting this feature up is simple. If you have access to a home or office wireless network, you can easily connect to the internet. All you will need is the internet service provider and a wireless router. This will allow you to do anything from browsing, surfing, chatting, emailing, video streaming, downloading, and uploading via Wi-Fi.
The Samsung Galaxy Tab also allows you to access the internet via hot spots. These too are wireless networks. These hot spots can be found wherever you go. They can be found in the mall, cafés, restaurants, shops, and many more establishments. With these wireless networks offered, you are sure to gain another way to access the World Wide Web.
As you can see, there are two options you can make use of to access the web. You can use the device's 3G or Wi-Fi capabilities. These are the 2 ways of connecting to the internet with the Samsung Galaxy Tab.
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This author writes about the latest mobile phones such us Samsung Galaxy Tab and Samsung Genio Touch.
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